Alexander McQueen Client Advisor

Shanghai • China

Tuesday, March 18, 2025

As a distinguished name in the luxury fashion industry, McQueen operates under the prestigious umbrella of a globally renowned conglomerate known for its commitment to excellence and innovation. McQueen is celebrated for its avant-garde designs and exceptional craftsmanship, offering a dynamic and inspiring environment for its employees.

1. Greet, listen, and ascertain customer needs to provide an exceptional client experience.
2. Offer insights into fashion trends and developments in the luxury market, demonstrating passion for the industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when necessary.
4. Contribute to the visual display of products in accordance with AMQ visual standards.
5. Ensure store functionality and sales floor cleanliness align with company policy requirements.
6. Adhere to grooming standards and comply with AMQ standards and policies.
7. Exceed individual sales targets and optimize sales performance to contribute to overall store success.
8. Leverage all product categories available in-store and actively seize cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company operational guidelines and inventory procedures, ensuring cash, merchandise, and logistics are actively executed in line with company policies and procedures.

1. 1-2 years of relevant experience in luxury brand environments with a strong knowledge base in luxury goods.
2. Ability to drive and exceed individual and store KPIs.
3. Exceptional commercial awareness, team spirit, and strong verbal and written communication skills.
4. Strong sales skills and the ability to overcome objections.
5. Customer-centric service mindset with an entrepreneurial spirit.
6. Adaptability to a fast-paced work environment.

1. Customer service excellence
2. Fashion trend awareness
3. Effective communication
4. Collaborative teamwork
5. Visual merchandising
6. Sales optimization
7. Cross-selling
8. Client relationship management
9. Continuous learning
10. Operational compliance

1-2 years of experience in luxury brand environments with a focus on client advisory roles.

Competitive benefits package including opportunities for professional development and career advancement within a prestigious luxury fashion brand.

McQueen fosters a culture of creativity, innovation, and excellence, encouraging its employees to push the boundaries of fashion while maintaining a strong commitment to sustainability and ethical practices. The workplace is dynamic and fast-paced, offering a collaborative environment where team members are valued and empowered to contribute to the brand's success.