Alexander McQueen Client Advisor

Shanghai • China

Tuesday, March 18, 2025

McQueen, a prestigious name in the luxury fashion industry, is part of a larger conglomerate renowned for its commitment to excellence and innovation. As an employer, McQueen offers a dynamic and sophisticated work environment where creativity and passion for fashion are highly valued. The brand is dedicated to fostering talent and providing opportunities for professional growth within the global luxury market.

1. Greet, listen to, and identify customer needs to deliver an exceptional client experience.
2. Provide insights on fashion trends and developments in the luxury market, demonstrating enthusiasm for the fashion and luxury industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and offering effective solutions when necessary.
4. Contribute to the visual presentation of products according to AMQ visual standards.
5. Ensure store functionality and the cleanliness of the sales floor in compliance with company policies.
6. Adhere to company grooming standards, following AMQ standards and policies accordingly.
7. Exceed individual sales targets and maximize personal sales performance to contribute to the store's overall success.
8. Leverage all product categories available in-store and actively seize cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company procedures regarding operational guidelines and inventory processes, ensuring cash, merchandise, and logistics are actively executed in line with company policies and procedures.

1. 1-2 years of relevant experience in the luxury brand sector, with a strong foundation in luxury goods knowledge.
2. Ability to drive and exceed individual and store KPIs.
3. Excellent commercial awareness, teamwork spirit, and strong verbal and written communication skills.
4. Strong sales skills and the ability to overcome objections.
5. Customer-centric service mindset with an entrepreneurial spirit.
6. Adaptability to a fast-paced work environment.

1. Exceptional customer service skills
2. Strong communication and interpersonal abilities
3. Proficiency in sales techniques and cross-selling
4. Knowledge of luxury fashion trends
5. Ability to work collaboratively in a team environment

1-2 years of relevant experience in the luxury brand sector, with a strong foundation in luxury goods knowledge.

Competitive benefits package including opportunities for professional development and career advancement within the luxury fashion industry.

McQueen fosters a culture of innovation, creativity, and excellence. The workplace is dynamic and fast-paced, encouraging employees to express their passion for fashion and luxury. Teamwork and collaboration are at the core of the company's values, promoting a supportive and inclusive environment.