Alexander McQueen Client Advisor

Shanghai • China

Wednesday, March 12, 2025

Alexander McQueen, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to excellence, Alexander McQueen offers a dynamic and inspiring workplace for individuals passionate about fashion and luxury.

1. Greet, listen to, and identify customer needs to provide an exceptional client experience.
2. Offer insights into fashion trends and developments in the luxury market, demonstrating a passion for the fashion and luxury industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when needed.
4. Contribute to the visual merchandising of products in accordance with AMQ visual standards.
5. Ensure store functionality and sales floor cleanliness align with company policy requirements.
6. Adhere to company grooming standards, following AMQ standards and policies accordingly.
7. Exceed individual sales targets and maximize personal sales performance, contributing to the overall success of the store.
8. Utilize all product categories available in the store, actively seizing all cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools, enhancing customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company operational guidelines and inventory procedures, ensuring cash, merchandise, and logistics are actively executed in accordance with company policies and procedures.

1. 1-2 years of relevant experience in luxury brands, with a solid foundation of luxury-related knowledge.
2. Ability to drive and exceed individual and store KPIs.
3. Exceptional commercial awareness, team spirit, and strong verbal and written communication skills.
4. Strong sales skills and the ability to overcome objections.
5. Customer-centric service mindset with an entrepreneurial spirit.
6. Ability to adapt to a fast-paced work environment.

1. Customer service excellence
2. Fashion and luxury market knowledge
3. Team collaboration
4. Visual merchandising
5. Sales performance optimization
6. Cross-selling techniques
7. CRM proficiency
8. Product knowledge acquisition
9. Operational compliance

1-2 years of experience in the luxury fashion industry, preferably with a focus on client advisory roles.

The position offers a comprehensive benefits package, including opportunities for professional growth and development within a prestigious luxury brand.

The company fosters a culture of innovation and creativity, encouraging employees to express their individuality while working collaboratively towards shared goals. The dynamic environment is characterized by a commitment to excellence and a passion for fashion.