Alexander McQueen Client Advisor

Shanghai • China

Tuesday, March 11, 2025

Alexander McQueen, a distinguished name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to excellence, Alexander McQueen offers a dynamic and inspiring workplace for those passionate about the luxury fashion industry.

1. Greet, listen to, and identify customer needs to provide an exceptional client experience.
2. Offer insights into fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury goods.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when necessary.
4. Contribute to the visual merchandising of products in accordance with Alexander McQueen's visual standards.
5. Ensure store functionality and the cleanliness of the sales floor align with company policy requirements.
6. Adhere to company grooming standards, following Alexander McQueen's policies and guidelines.
7. Exceed individual sales targets and maximize personal sales performance to contribute to the overall success of the store.
8. Utilize all product categories available in the store, actively seizing all cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company procedures regarding operational guidelines and inventory processes, ensuring cash, merchandise, and logistics are actively managed in accordance with company policies and procedures.

1. 1-2 years of relevant experience in luxury brand environments with a solid foundation of luxury product knowledge.
2. Ability to drive and exceed personal and store KPIs.
3. Exceptional commercial awareness, team spirit, and strong verbal and written communication skills.
4. Strong sales skills and the ability to overcome objections.
5. Customer-centric service mindset with an entrepreneurial spirit.
6. Adaptability to a fast-paced work environment.

1. Customer service excellence
2. Fashion trend awareness
3. Effective communication
4. Sales proficiency
5. Team collaboration
6. Problem-solving
7. Visual merchandising
8. CRM utilization

1-2 years of relevant experience in luxury brand environments with a solid foundation of luxury product knowledge.

Competitive benefits package including opportunities for professional growth and development within the Kering Group.

Alexander McQueen fosters a culture of innovation and creativity, encouraging employees to express their individuality while upholding the brand's prestigious heritage. The workplace is dynamic and fast-paced, offering a collaborative environment where team members are inspired to achieve excellence.