Alexander McQueen Client Advisor

Shanghai China

Wednesday, January 22, 2025

Alexander McQueen, a distinguished British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. In 2001, it became a part of the prestigious Kering Group, a global leader in luxury. Under the creative direction of Seán McGirr since December 2023, the brand continues to embody individuality, subversive strength, and raw power. Known for its uncompromising quality and creative vision, Alexander McQueen operates a design studio and atelier in London, offering a unique and inspiring work environment.

1. Greet, listen to, and discern customer needs to provide an exceptional client experience.
2. Offer insights on fashion trends and developments in the luxury market, showcasing a passion for the industry.
3. Engage in open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions when necessary.
4. Contribute to the visual presentation of products in accordance with AMQ visual standards.
5. Ensure store functionality and sales floor cleanliness meet company policy requirements.
6. Adhere to company grooming standards and follow AMQ policies and procedures.
7. Exceed individual sales targets and maximize personal sales performance to contribute to the store's success.
8. Leverage all product categories available in the store, actively seizing cross-selling opportunities.
9. Maintain and develop client relationships with the support of CRM and digital tools to enhance customer loyalty.
10. Continuously learn about product knowledge, sales techniques, customer service skills, and company policies and procedures.
11. Comply with company procedures regarding operational guidelines and inventory processes, ensuring cash, merchandise, and logistics are managed in accordance with company policies.

1. 1-2 years of relevant experience in the luxury brand sector.
2. Possess luxury industry knowledge and experience.
3. Ability to drive and exceed individual and store KPIs.
4. Demonstrate excellent commercial awareness, teamwork spirit, and strong verbal and written communication skills.
5. Exhibit strong sales techniques and the ability to overcome objections.
6. Customer-centric service mindset with an entrepreneurial spirit.
7. Adaptability to a fast-paced work environment.

1. Exceptional customer service skills
2. Strong communication and interpersonal skills
3. Proficient in sales techniques and cross-selling
4. Ability to work collaboratively in a team
5. Strong organizational skills
6. Attention to detail in visual merchandising

1-2 years of relevant experience in the luxury brand sector is required.

Alexander McQueen offers a dynamic and inspiring work environment, fostering personal and professional growth within the prestigious Kering Group.

Alexander McQueen thrives on a culture of empowerment, teamwork, respect, and kindness. The brand values individuality and creativity, encouraging employees to express their unique talents while working collaboratively towards shared goals. As part of the Kering Group, Alexander McQueen is committed to diversity and inclusion, welcoming applications from all qualified candidates regardless of background.