Alexander McQueen Client Advisor

Rosemont • USA

Tuesday, April 8, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. In 2001, it became part of the esteemed Kering Group, a global leader in luxury goods. Under the creative direction of Seán McGirr since December 2023, the brand is renowned for its distinctive expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision.

1. Provide exceptional client experience by greeting, listening, and assisting clients to exceed their needs, demonstrating excellent product knowledge and understanding of AMQ history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open and constructive communication with team members, promoting a collaborative and positive working environment in line with the House Code of Behaviors.
7. Maintain shop floor standards and product levels in accordance with House policies and procedures, utilizing company training resources.
8. Strengthen client loyalty by participating in clienteling initiatives.
9. Adhere to company grooming standards and policies.
10. Ensure compliance with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.

1. Team-player mentality.
2. Strong verbal and written communication skills.
3. Strong selling skills and ability to overcome objections.
4. Client-centric approach and entrepreneurial spirit.
5. Ability to work in a fast-paced and dynamic environment.
6. Knowledge of luxury products with a keen interest in fashion trends, luxury market, and social media.
7. Proficiency in using digital retail tools and CRM.
8. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in fashion retail or a customer service-related field is required.

Alexander McQueen offers a dynamic work environment within the luxury fashion industry, with opportunities for professional growth and development.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and is committed to building a diverse workforce. As part of the Kering Group, Alexander McQueen encourages individual talent expression and collective growth, adapting to a changing world.