Alexander McQueen Client Advisor

Rome • Italy

Wednesday, January 7, 2026

McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and subversive strength. Since joining the Kering Group in 2001, McQueen has continued to uphold its reputation for uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, McQueen operates with a design studio and atelier based in London, fostering a culture of empowerment, teamwork, respect, and kindness.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experience by greeting, listening, and assisting clients, showcasing extensive product knowledge and McQueen's heritage.
3. Engage with clients on fashion trends and luxury market developments, demonstrating passion for fashion and luxury products.
4. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions.
5. Contribute to visual merchandising in line with McQueen's standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Proactively seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships through personalized approaches and CRM tools.
11. Strengthen client loyalty by participating in clientelling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for products.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

McQueen thrives on a culture defined by empowerment, teamwork, respect, and kindness. The company values diversity and believes it enriches the workplace, fostering an environment where talent can flourish individually and collectively.