Alexander McQueen Client Advisor

Rome • Italy

Wednesday, January 7, 2026

McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is celebrated for its distinctive expression of individuality, subversive strength, and raw power. Since 2001, McQueen has been a part of the Kering Group, a global leader in luxury brands. Under the creative direction of Seán McGirr, McQueen continues to uphold its reputation for uncompromising quality and innovative design, with its design studio and atelier based in London. The brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing excellent product knowledge and McQueen's heritage.
3. Engage with clients on fashion trends and luxury market developments.
4. Foster open communication with team members and propose effective solutions.
5. Contribute to product visual displays in line with McQueen standards.
6. Ensure store maintenance and appropriate product levels on the sales floor.
7. Adhere to McQueen grooming standards and policies.
8. Exceed individual financial targets and enhance sales performance.
9. Proactively seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships using CRM and digital tools.
11. Participate in clientelling initiatives to strengthen client loyalty.
12. Stay updated on product knowledge, sales techniques, and company policies.
13. Operate with care and respect for products.
14. Comply with company procedures on operational guidelines, stock, cash activity, inventory, logistics, and reporting.

1. Proven experience in a similar role within fashion retail companies.
2. Fluent in Italian and English.

1. Ability to drive and exceed individual and store KPIs.
2. Excellent commercial awareness.
3. Team-player mentality.
4. Strong verbal and written communication skills.
5. Strong selling skills and ability to overcome objections.
6. Customer-centric approach and entrepreneurial spirit.
7. Ability to work in a fast-moving and dynamic environment.
8. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

The position offers an opportunity to work in a dynamic and prestigious environment, with a focus on personal and professional growth within the luxury fashion industry.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to creating an inclusive environment where all employees can thrive and express their talents.