Alexander McQueen Client Advisor

McQueen, a prestigious British luxury fashion house established by the visionary Lee Alexander McQueen in 1992, became part of the esteemed Kering Group in 2001. Renowned for its expression of individuality, subversive strength, and raw power, McQueen operates from its design studio and atelier in London, delivering uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring an environment where talent can thrive and creativity flourishes.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and McQueen's heritage.
3. Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
4. Foster open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions.
5. Contribute to the visual display of products in line with McQueen's visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
9. Proactively seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools.
11. Strengthen client loyalty by participating in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for the product.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Knowledge of luxury products.

Proven experience in a similar role within fashion retail companies is required.

McQueen offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of empowerment, teamwork, respect, and kindness.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness, creating an environment where talent can thrive and creativity is nurtured. The company values diversity in all its forms, enriching the workplace and fostering adaptability in a changing world.