Alexander McQueen Client Advisor

Rome • Italy

Tuesday, June 17, 2025

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality, subversive strength, and raw power. Since joining the Kering Group in 2001, McQueen has continued to uphold its legacy of uncompromising quality and creative vision. Under the creative direction of Seán McGirr, the brand operates from its design studio and atelier in London, fostering a culture of empowerment, teamwork, respect, and kindness.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
3. Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
4. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions.
5. Contribute to the visual merchandising of products in line with McQueen's visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Maintain grooming standards in accordance with McQueen's policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Proactively seize cross-selling opportunities across all product categories.
10. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools.
11. Strengthen client loyalty by participating in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for the product.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

McQueen, as part of the Kering Group, offers a dynamic work environment that values diversity and inclusivity, providing opportunities for personal and professional growth.

McQueen fosters a culture of empowerment, teamwork, respect, and kindness, encouraging employees to thrive and succeed collectively. The brand values diversity in all its forms, enriching the workplace and fostering adaptability in a changing world.