Alexander McQueen Client Advisor

Rome • Italy

Tuesday, June 17, 2025

McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is celebrated for its unique expression of individuality and subversive strength. As part of the esteemed Kering Group since 2001, McQueen operates under the creative leadership of Seán McGirr as of December 2023. The brand is synonymous with uncompromising quality and innovative design, with its studio and atelier based in London. McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Deliver exceptional client experiences by engaging with clients, understanding their needs, and showcasing extensive product knowledge.
3. Stay informed on fashion trends and luxury market developments to engage clients effectively.
4. Collaborate with team members to foster open communication and propose solutions.
5. Contribute to visual merchandising in line with McQueen standards.
6. Ensure store maintenance and product availability on the sales floor.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual sales targets and enhance store performance.
9. Utilize cross-selling opportunities across all product categories.
10. Develop and maintain client relationships using CRM and digital tools.
11. Participate in clienteling initiatives to strengthen client loyalty.
12. Stay updated on product knowledge, sales techniques, and company policies.
13. Handle products with care and respect.
14. Comply with operational guidelines, stock procedures, and reporting activities.

1. Experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Proven ability to exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

McQueen offers a dynamic and supportive work environment, promoting professional growth and development.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness, fostering a supportive and collaborative environment where diversity is valued and creativity thrives.