Alexander McQueen Client Advisor

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became a part of the Kering Group in 2001. Known for its unique expression of individuality and subversive strength, McQueen operates with a design studio and atelier in London, renowned for its uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where creativity and individuality can flourish.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive knowledge of products and McQueen's history.
3. Engage with clients about fashion trends and luxury market developments, exhibiting a passion for fashion and luxury products.
4. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions.
5. Contribute to the visual merchandising of products in line with McQueen's visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Follow McQueen's grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Proactively seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships through personalized approaches, supported by CRM and digital tools.
11. Strengthen client loyalty through participation in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with utmost care and respect for the product.
14. Comply with company procedures on operational guidelines, stock, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Experience in a similar role within fashion retail companies is required.

The position offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to creating an inclusive environment where all employees can express their talent and thrive.