Alexander McQueen Client Advisor

Rome • Italy

Thursday, May 15, 2025

McQueen, a prestigious British luxury fashion house, was founded by the iconic Lee Alexander McQueen in 1992. Since 2001, it has been a part of the renowned Kering Group, a global leader in luxury goods. Under the creative direction of Seán McGirr since December 2023, McQueen continues to be celebrated for its unique expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, McQueen is synonymous with uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
3. Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
4. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions.
5. Contribute to visual merchandising in accordance with McQueen's visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Proactively seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships through personalized approaches supported by CRM and digital tools.
11. Strengthen client loyalty by participating in clientelling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for products.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluent in Italian, English, and either Chinese or Arabic.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

McQueen offers a supportive and collaborative work environment, emphasizing empowerment, teamwork, respect, and kindness.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity and inclusivity, fostering an environment where employees are encouraged to express their talents and thrive collectively.