Alexander McQueen Client Advisor

Rome • Italy

Wednesday, March 26, 2025

McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is celebrated for its unique expression of individuality and raw power. As part of the prestigious Kering Group since 2001, McQueen is committed to maintaining its legacy of uncompromising quality and creative vision. The brand operates with a design studio and atelier in London, under the creative direction of Seán McGirr since December 2023. McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for its employees.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Deliver exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
3. Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
4. Foster open communication with team members and propose effective solutions collaboratively.
5. Contribute to product visual displays in alignment with McQueen's visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships using CRM and digital tools.
11. Strengthen client loyalty through participation in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, and company policies.
13. Operate with care and respect for products.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

McQueen offers a supportive and inclusive work environment, valuing diversity in all its forms and providing opportunities for professional growth and development.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and mutual support, ensuring that all team members can thrive and succeed in a dynamic and creative environment.