Alexander McQueen Client Advisor

Rome • Italy

Monday, March 3, 2025

Alexander McQueen, a quintessential British luxury fashion house, was established by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global leader in luxury brands. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is renowned for its distinctive expression of individuality, subversive strength, and raw power. The brand's design studio and atelier, based in London, are celebrated for their uncompromising quality and creative vision.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by engaging with clients, understanding their needs, and showcasing an in-depth knowledge of products and brand heritage.
3. Discuss general fashion trends and developments in the luxury market with clients, demonstrating a passion for fashion and luxury products.
4. Foster open communication with team members and propose effective solutions collaboratively.
5. Contribute to the visual merchandising of products according to brand standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Adhere to company grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Proactively identify cross-selling opportunities across all product categories.
10. Develop and maintain client relationships through personalized approaches, utilizing CRM and digital tools.
11. Enhance client loyalty by participating in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Handle products with the utmost care and respect.
14. Comply with company procedures on operational guidelines, stock procedures, cash activities, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Strong team-player mentality.
3. Effective verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Knowledge of luxury products.

Proven experience in a similar role within fashion retail companies is required.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a globally recognized luxury brand within the Kering Group, benefiting from a culture that values empowerment, teamwork, respect, and kindness.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes supporting team members to thrive, working collaboratively to achieve shared goals, treating everyone with dignity, and demonstrating compassion and empathy.