Alexander McQueen Client Advisor

Roermond • Netherlands

Tuesday, August 5, 2025

McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality, subversive strength, and raw power. Since joining the Kering Group in 2001, McQueen has continued to uphold its commitment to uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, the brand operates with a design studio and atelier based in London. McQueen's culture is deeply rooted in the values of empowerment, teamwork, respect, and kindness, fostering an environment where creativity and individuality are celebrated.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of McQueen products and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Recruit, maintain, and develop client relationships through personalized approaches, supported by CRM and digital tools.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and contribute to the store's overall success.
7. Foster open communication with team members, promoting a positive working environment in line with McQueen's Code of Behaviours.
8. Maintain shopfloor standards and product levels in accordance with company policies.
9. Comply with company procedures and guidelines on visual merchandising, operations, and stock management.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Proficient selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to remain mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

McQueen offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

McQueen fosters a workplace culture characterized by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and enhances the ability to adapt to a changing world. As an Equal Opportunity Employer, McQueen welcomes applications from all qualified candidates, regardless of their background.