Alexander McQueen Client Advisor

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became a part of the Kering Group in 2001. Known for its unique expression of individuality, subversive strength, and raw power, McQueen operates with a design studio and atelier in London, delivering uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Demonstrate McQueen's brand behaviors and values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
3. Engage with clients on fashion trends and luxury market developments, demonstrating a passion for the industry.
4. Foster open communication with team members and propose effective solutions when necessary.
5. Contribute to the visual merchandising of products according to McQueen standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Adhere to company grooming standards and policies.
8. Exceed individual financial targets and enhance sales performance, contributing to store success.
9. Proactively identify cross-selling opportunities across all product categories.
10. Maintain and develop client relationships using CRM and digital tools.
11. Participate in clienteling initiatives to strengthen client loyalty.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for products.
14. Comply with company procedures on operations, stock, cash activity, inventory, logistics, and reporting.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in German and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

McQueen offers a dynamic and supportive work environment, encouraging personal and professional growth within the luxury fashion industry.

McQueen embraces a culture of empowerment, teamwork, respect, and kindness, fostering an environment where employees can thrive and achieve shared goals. The company values diversity and inclusivity, welcoming applications from all qualified candidates.