Alexander McQueen Client Advisor

Ningbo • China

Friday, September 26, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the iconic designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has been synonymous with innovative design and exquisite craftsmanship. Under the creative direction of Seán McGirr, the house continues to push the boundaries of fashion, maintaining its legacy of individuality and strength. With its design studio and atelier based in London, Alexander McQueen remains a beacon of British tailoring excellence.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and brand heritage.
2. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury.
3. Foster open and constructive communication with team members, proposing effective solutions collaboratively.
4. Contribute to the visual merchandising of products in line with brand standards.
5. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
6. Adhere to company grooming standards and policies.
7. Exceed individual financial targets and maximize sales performance, contributing to store success.
8. Seize cross-selling opportunities across all product categories.
9. Maintain and develop client relationships with a personalized approach, supported by CRM and digital tools.
10. Strengthen client loyalty through participation in clienteling initiatives.
11. Stay updated on product knowledge, sales techniques, client services, and company policies.
12. Operate with care and respect for the product.
13. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced and dynamic environment.
7. Luxury product knowledge.

Previous experience in a similar role within the fashion retail industry is required.

Kering is committed to building a diverse workforce, offering equal opportunities and fostering an inclusive environment for all employees.

Alexander McQueen thrives on a culture of empowerment, teamwork, respect, and kindness. The brand encourages a supportive environment where individuals can flourish, emphasizing collaboration and mutual respect.