Alexander McQueen Client Advisor

New York • USA

Friday, June 20, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its unique expression of individuality and subversive strength, the brand operates with a design studio and atelier in London, maintaining a reputation for uncompromising quality and creative vision. As an employer, Alexander McQueen fosters an environment of empowerment, teamwork, respect, and kindness, ensuring a supportive and inclusive workplace.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of Alexander McQueen's history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to strengthen client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels on the sales floor, in line with House policies and procedures.
9. Strengthen client loyalty by participating in department or store clienteling initiatives.
10. Adhere to company grooming standards in accordance with AMQ policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail or customer service-related fields.

$25-28/hour

Kering is committed to building a diverse workforce and offers an inclusive environment that encourages talent expression and adaptation to a changing world.

Alexander McQueen promotes a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and inclusive workplace. As part of the Kering Group, the company values diversity in all its forms, enriching the workplace and fostering talent.