Alexander McQueen Client Advisor

New York • USA

Tuesday, June 17, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality and raw power. As part of the Kering Group since 2001, the brand benefits from the conglomerate's global influence and resources. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to uphold its commitment to uncompromising quality and innovative design, with its design studio and atelier based in London.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of AMQ history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels on the sales floor, in accordance with House policies and procedures.
9. Participate in the department or store's clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends and news.

1. Team-player mentality.
2. Strong verbal and written communication skills.
3. Strong selling skills and ability to overcome objections.
4. Client-centric approach and entrepreneurial spirit.
5. Ability to work in a fast-paced and dynamic environment.
6. Luxury product knowledge with a keen interest in fashion trends, luxury market, and social media.
7. Proficiency in using digital retail tools and CRM.
8. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related field.

$25-30/hour

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates, regardless of background.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members are encouraged to thrive, collaborate, and demonstrate compassion and empathy. As part of the Kering Group, Alexander McQueen values diversity in all its forms, enriching the workplace and fostering adaptability in a changing world.