Alexander McQueen Client Advisor

New York • USA

Friday, March 28, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and creative vision. As part of the Kering Group since 2001, Alexander McQueen is committed to uncompromising quality and innovation. The brand operates under the creative direction of Seán McGirr, with its design studio and atelier based in London, fostering a culture of subversive strength and raw power.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive product knowledge and understanding of the brand's history and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the brand's behavioral code.
7. Maintain a continual learning mindset by actively seeking feedback from colleagues and management.
8. Ensure shop floor standards and appropriate product levels are maintained, following company policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operations, stock management, cash activities, and reporting.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and to lift packages weighing up to 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

$25-30/hour

Kering offers a diverse and inclusive work environment, encouraging employees to express their talents and adapt to a changing world. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. As part of the Kering Group, the brand values diversity in all its forms, believing it enriches the workplace and opens opportunities for individual and collective talent expression.