Alexander McQueen Client Advisor

New York • USA

Friday, March 21, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality, subversive strength, and raw power. As a part of the Kering Group since 2001, the brand benefits from the conglomerate's global influence and resources. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to push the boundaries of fashion with its design studio and atelier based in London, emphasizing uncompromising quality and creative vision.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Engage clients with insights on fashion trends and luxury market developments.
5. Exceed individual financial targets and contribute to store success.
6. Foster constructive communication and collaboration with team members, promoting a positive work environment.
7. Embrace feedback for continuous learning and improvement.
8. Maintain shop floor standards and product levels in accordance with company policies.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and visual merchandising guidelines.
11. Ensure compliance with operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

$25-30/hour

Kering is committed to building a diverse workforce, offering opportunities for talent expression and fostering adaptability in a changing world. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members can thrive, collaborate, and treat each other with dignity and empathy. The workplace is enriched by diversity in all its forms, encouraging individual and collective talent expression.