Alexander McQueen Client Advisor

New York • USA

Thursday, March 20, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its expression of individuality and subversive strength, the brand is celebrated for its uncompromising quality and creative vision. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to push the boundaries of fashion with its design studio and atelier based in London.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and the brand's history.
2. Seize cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships using a personalized approach supported by CRM and digital tools.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and contribute to the store's overall success.
6. Foster open communication with team members and promote a positive working environment.
7. Maintain shop floor standards and product levels in line with company policies.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and visual merchandising guidelines.
10. Ensure compliance with operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Excellent selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced, dynamic environment.
5. Luxury product knowledge and interest in fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages.

Proven experience in a similar role within fashion retail companies or customer service-related field.

Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. As an Equal Opportunity Employer, applications from all qualified candidates are welcome.

At Alexander McQueen, a culture of empowerment, teamwork, respect, and kindness is paramount. The brand fosters an environment where employees are supported to thrive, work collaboratively, and treat each other with dignity and empathy.