Alexander McQueen Client Advisor

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its bold expression of individuality and raw power. As part of the Kering Group since 2001, McQueen continues to push the boundaries of fashion under the creative direction of Seán McGirr. The brand is celebrated for its uncompromising quality and innovative vision, with its design studio and atelier based in London.

1. Demonstrate McQueen's desired behaviors and brand values.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
3. Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
4. Foster open communication with team members, proposing effective solutions collaboratively.
5. Contribute to visual merchandising in line with McQueen's visual standards.
6. Ensure store maintenance and optimal product levels on the sales floor, adhering to corporate policies.
7. Adhere to McQueen's grooming standards and policies.
8. Exceed individual financial targets and enhance sales performance, contributing to store success.
9. Proactively pursue cross-selling opportunities across all product categories.
10. Maintain and develop client relationships with a personalized approach, utilizing CRM and digital tools.
11. Strengthen client loyalty through participation in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with the utmost care and respect for the product.
14. Comply with company procedures regarding operational guidelines, stock, cash activities, inventory, logistics, and reporting.

1. Proven experience in a similar role within fashion retail companies.
2. Fluency in Italian and English.
3. Demonstrated ability to drive and exceed individual and store KPIs.
4. Excellent commercial awareness.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Customer-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

McQueen offers a dynamic and inclusive work environment, fostering opportunities for personal and professional growth within the luxury fashion industry.

McQueen's culture is defined by empowerment, teamwork, respect, and kindness. The brand fosters an environment where individuals are supported to thrive, work collaboratively towards shared goals, and treat each other with dignity and compassion.