Alexander McQueen Client Advisor

Miami • USA

Sunday, March 1, 2026

Alexander McQueen, a hallmark of British luxury fashion, was established by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its unique expression of individuality and creative vision, the brand is synonymous with subversive strength and raw power. With its design studio and atelier located in London, Alexander McQueen is committed to uncompromising quality and innovation.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open communication and collaboration with team members, promoting a positive working environment in line with the House Code of Behaviours.
7. Embrace a continual learning mindset by actively seeking feedback from colleagues and management.
8. Maintain shopfloor standards and appropriate product levels, utilizing company-provided training resources.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Experience in a similar role within fashion retail or customer service.
2. Proven ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge and keen interest in fashion trends and luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a diverse and inclusive workforce, with access to training resources and a collaborative team culture.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As part of the Kering Group, Alexander McQueen is committed to creating an inclusive environment where all employees can thrive.