Alexander McQueen Client Advisor

Miami • USA

Wednesday, September 10, 2025

Alexander McQueen, a prestigious British luxury fashion house renowned for its distinctive expression of individuality and creative vision, was founded by Lee Alexander McQueen in 1992. Since 2001, it has been a part of the Kering Group, a global leader in luxury goods. Under the creative direction of Seán McGirr since December 2023, the brand continues to uphold its legacy of uncompromising quality and innovative design. With its design studio and atelier based in London, Alexander McQueen is a beacon of subversive strength and raw power in the fashion industry.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive product knowledge and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a collaborative and positive working environment.
7. Maintain a continual learning mindset by actively seeking feedback from colleagues and management.
8. Ensure shopfloor standards and appropriate product levels on the sales floor, in line with company policies and procedures.
9. Participate in department or store clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operations, and stock management, ensuring proactive execution of company policies.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.
5. Strong verbal and written communication skills.
6. Strong selling skills and ability to overcome objections.
7. Client-centric approach with an entrepreneurial spirit.
8. Ability to work in a fast-paced and dynamic environment.

1. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
2. Proficiency in using digital retail tools and CRM systems.
3. Ability to be mobile for extended periods.
4. Capability to climb ladders and lift packages weighing up to 10 lbs regularly.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Kering is committed to building a diverse workforce, offering opportunities for individuals to express their talent in an inclusive environment. As an Equal Opportunity Employer, applications from all qualified candidates are welcome, regardless of background.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members are encouraged to thrive, collaborate, and treat each other with dignity and empathy. This culture aligns with the House's commitment to diversity and adaptability in a changing world.