Alexander McQueen Client Advisor

London • UK

Wednesday, February 25, 2026

McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and has been a part of the Kering Group since 2001. Under the creative direction of Seán McGirr since December 2023, McQueen is renowned for its unique expression of individuality and subversive strength, consistently pushing the boundaries of British tailoring traditions. With its design studio and atelier based in London, McQueen remains committed to its foundational values, delivering an uncompromising creative vision and incisive tailoring.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of McQueen products and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
6. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open communication with team members, proposing effective solutions and promoting a positive working environment.
8. Maintain a continual learning mindset by actively seeking and embracing feedback.
9. Ensure shop floor standards and appropriate product levels are maintained, in line with company policies.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.

1. Demonstrated McQueen behaviors.
2. Mandarin language proficiency.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Client-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-paced, dynamic environment.
7. Knowledge of luxury products and fashion trends.
8. Proficiency in digital retail tools and CRM.
9. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed and considered, regardless of background.

McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes support and collaboration, ensuring a positive and inclusive working environment where individuals can thrive and succeed.