Alexander McQueen Client Advisor

McQueen, a distinguished British luxury fashion house, was founded by the iconic designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, McQueen has continued to redefine the boundaries of fashion under the creative direction of Seán McGirr. Renowned for its innovative approach to British tailoring and its commitment to individuality, McQueen operates from its design studio and atelier in London, maintaining its legacy of uncompromising creativity and precision.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, while demonstrating extensive knowledge of McQueen products and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and develop client relationships through personalized approaches and the use of CRM and digital tools to enhance client loyalty.
4. Participate in department or store clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
6. Strive to exceed individual financial targets and maximize sales performance, contributing to the overall success of the store.
7. Foster open and constructive communication with team members, promoting a collaborative approach and proposing effective solutions.
8. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
9. Ensure shop floor standards and appropriate product levels are maintained in accordance with House policies and procedures.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality with strong verbal and written communication skills.
5. Strong selling skills and ability to overcome objections.
6. Client-centric approach with an entrepreneurial spirit.
7. Ability to work in a fast-paced and dynamic environment.
8. Luxury product knowledge with an interest in fashion trends, luxury market, and social media.
9. Proficiency in using digital retail tools and CRM.
10. Ability to remain mobile for extended periods.

1. Demonstrated McQueen behaviors.
2. Proven sales and client relationship skills.
3. Strong communication and teamwork abilities.
4. Knowledge of luxury fashion products and trends.
5. Proficiency in digital tools and CRM systems.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. This commitment extends to providing equal opportunities for all qualified candidates.

McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand encourages a supportive and collaborative environment where employees are valued and motivated to succeed. As part of the Kering Group, McQueen is dedicated to diversity and inclusion, welcoming talent from all backgrounds.