Alexander McQueen Client Advisor

McQueen, a distinguished British luxury fashion house, was established in London in 1992 by the visionary designer Lee Alexander McQueen. As a member of the Kering Group since 2001, McQueen operates under the creative leadership of Seán McGirr. Renowned for its avant-garde approach and mastery of British tailoring, McQueen is committed to fostering a culture of empowerment, teamwork, respect, and kindness within its workforce.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of McQueen's history and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Recruit, maintain, and develop client relationships through a custom-made approach, utilizing CRM and digital tools to enhance client loyalty.
4. Strengthen client loyalty by participating in clienteling initiatives within the department or store.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
8. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
9. Maintain shop floor standards and appropriate product levels, adhering to House policies and procedures.
10. Comply with company grooming standards and policies.
11. Ensure adherence to company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality with strong verbal and written communication skills.
5. Strong selling skills and ability to overcome objections.
6. Client-centric approach with an entrepreneurial spirit.
7. Ability to work in a fast-paced and dynamic environment.
8. Knowledge of luxury products and keen interest in fashion trends, luxury market, and social media.
9. Proficiency in using digital retail tools and CRM.
10. Ability to be mobile for extended periods.

1. Demonstrated McQueen behaviours
2. Proven sales and clienteling skills
3. Strong communication and interpersonal skills
4. Ability to work collaboratively in a team environment
5. Knowledge of luxury fashion and retail trends
6. Proficiency in digital tools and CRM systems

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity and inclusivity, creating an environment where employees can thrive and express their talents both individually and collectively.