Alexander McQueen Client Advisor

London • UK

Thursday, November 6, 2025

Alexander McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its avant-garde design and exceptional craftsmanship, the brand continues to push the boundaries of fashion under the creative direction of Seán McGirr. With its design studio and atelier based in London, McQueen is celebrated for its unique expression of individuality and subversive strength, maintaining a legacy of innovation and excellence within the luxury fashion industry.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive product knowledge and understanding of McQueen's history and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and develop client relationships through personalized approaches, supported by CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
7. Foster open communication with team members, promoting a collaborative and positive working environment.
8. Maintain a continual learning mindset by actively seeking feedback from colleagues and management.
9. Ensure shop floor standards and appropriate product levels are maintained, adhering to company policies and procedures.
10. Comply with company grooming standards and policies.
11. Adhere to company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with an interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world.

McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes collaboration and support, ensuring a positive environment where individuals can thrive and achieve shared goals.