Alexander McQueen Client Advisor

London • UK

Tuesday, August 26, 2025

McQueen, a renowned British luxury fashion house established by Lee Alexander McQueen in 1992, is part of the prestigious Kering Group since 2001. Under the creative leadership of Seán McGirr since December 2023, McQueen is celebrated for its unique expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, McQueen is synonymous with uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where talent can thrive.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent knowledge of McQueen products and heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Recruit, maintain, and develop client relationships through a personalized approach, supported by CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
7. Foster open communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
8. Maintain shop floor standards and appropriate product levels, adhering to House policies and procedures.
9. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related field.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and knowledge of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge with an interest in fashion trends and the luxury market.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related field.

McQueen offers a supportive and dynamic work environment, fostering a culture of empowerment, teamwork, respect, and kindness.

McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and believes it enriches the workplace, opening opportunities for talent to thrive individually and collectively.