Alexander McQueen Client Advisor

London • UK

Tuesday, July 22, 2025

McQueen, a prestigious British luxury fashion house founded by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality and subversive strength. As part of the Kering Group since 2001, McQueen operates under the creative direction of Seán McGirr. The brand is celebrated for its uncompromising quality and innovative design, with its studio and atelier based in London. McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive product knowledge and an understanding of McQueen's history and heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in clienteling initiatives within the department or store to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
6. Exceed individual financial targets and contribute to the overall success of the store.
7. Promote open communication and collaboration among team members, fostering a positive working environment in line with the House Code of Behaviours.
8. Pursue continuous learning by seeking and embracing feedback from colleagues and management.
9. Maintain shop floor standards and ensure appropriate product levels on the sales floor, adhering to House policies and procedures.
10. Comply with company grooming standards and visual merchandising guidelines, as well as operational and stock procedures.
11. Execute cash activities, inventory management, logistics, and reporting tasks as required by head office.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM systems.
7. Physical ability to remain mobile for extended periods.

Experience in fashion retail or a customer service-related field is required.

McQueen offers a supportive and inclusive work environment, fostering professional growth and development. Employees benefit from being part of a globally recognized luxury brand.

McQueen is committed to a culture of empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is dedicated to creating an inclusive workplace where every team member can thrive.