Alexander McQueen Client Advisor

London • UK

Friday, March 21, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, became part of the Kering Group in 2001. Renowned for its unique expression of individuality, subversive strength, and raw power, the brand operates from its design studio and atelier in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is committed to uncompromising quality and innovative design. The company fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive product knowledge and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships through personalized approaches, utilizing CRM and digital tools.
4. Participate in clienteling initiatives to enhance client loyalty.
5. Engage with clients on fashion trends and luxury market developments.
6. Exceed individual financial targets and contribute to store success.
7. Foster open communication and collaboration with team members.
8. Maintain shop floor standards and product levels according to company policies.
9. Adhere to company grooming standards and visual merchandising guidelines.
10. Ensure compliance with operational guidelines, stock procedures, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced environment.
5. Luxury product knowledge and interest in fashion trends.
6. Proficiency in using digital retail tools and CRM.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

The position offers a dynamic work environment with opportunities for professional growth and development within a leading luxury fashion house.

Alexander McQueen promotes a culture of empowerment, teamwork, respect, and kindness. The company values a supportive and collaborative work environment where every team member is encouraged to thrive and contribute to shared goals.