Alexander McQueen Client Advisor

London • UK

Thursday, March 13, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, the brand continues to uphold its legacy of uncompromising quality and creative vision under the new creative direction of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and thriving environment for all employees.

1. Demonstrate the desired McQueen behaviors and act as a brand ambassador.
2. Provide exceptional client experience by greeting, listening, and assisting clients, showcasing excellent product knowledge and understanding of AMQ history.
3. Engage with clients on fashion trends and luxury market developments, displaying passion for fashion and luxury products.
4. Foster open communication with team members, taking a collaborative approach and proposing effective solutions.
5. Contribute to the visual display of products in accordance with AMQ visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Follow company grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Proactively seize cross-selling opportunities across all product categories.
10. Maintain and develop client relationships through a personalized approach with CRM and digital tools.
11. Strengthen client loyalty by participating in clientelling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for the product.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Proven ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-moving and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

Employees benefit from a supportive and thriving environment that emphasizes empowerment, teamwork, respect, and kindness.

Alexander McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand values treating everyone with dignity, showing genuine appreciation for efforts, and demonstrating compassion and empathy towards others. This culture ensures a supportive and thriving environment for all employees.