Alexander McQueen Client Advisor

London • UK

Tuesday, March 4, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global leader in luxury. Renowned for its distinctive expression of individuality, subversive strength, and raw power, the brand operates from its design studio and atelier in London. Under the creative leadership of Seán McGirr since December 2023, Alexander McQueen is celebrated for its uncompromising quality and visionary creativity.

1. Demonstrate the desired McQueen behaviors.
2. Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing excellent product knowledge and understanding of AMQ history and heritage.
3. Engage with clients on fashion trends and luxury market developments, exhibiting passion for fashion and luxury products.
4. Foster open communication with team members, taking a collaborative approach and proposing solutions.
5. Contribute to the visual display of products in accordance with AMQ visual standards.
6. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
7. Adhere to company grooming standards and policies.
8. Exceed individual financial targets and maximize sales performance, contributing to store success.
9. Seize cross-selling opportunities across product categories.
10. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools.
11. Strengthen client loyalty by participating in clienteling initiatives.
12. Stay updated on product knowledge, sales techniques, client services, and company policies.
13. Operate with care and respect for the product.
14. Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail companies.
2. Proven ability to drive and exceed individual and store KPIs.
3. Excellent commercial awareness.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Customer-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

The role offers a dynamic and supportive work environment with opportunities for professional growth and development.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes collective achievement, dignity, and genuine appreciation for efforts, ensuring a supportive environment for all.