Alexander McQueen Client Advisor

London • UK

Friday, January 24, 2025

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to flourish under the creative direction of Seán McGirr as of December 2023. Renowned for its bold expression of individuality and raw power, Alexander McQueen is synonymous with uncompromising quality and avant-garde design. The brand's design studio and atelier are based in London, where a culture of empowerment, teamwork, respect, and kindness is deeply ingrained.

1. Deliver an exceptional client experience by attentively greeting, listening, and assisting clients, while demonstrating extensive knowledge of products and brand heritage.
2. Engage with clients on fashion trends and luxury market developments, showcasing a passion for the industry.
3. Foster open communication with team members, adopting a collaborative approach and proposing effective solutions.
4. Contribute to the visual merchandising of products in alignment with brand standards.
5. Ensure store maintenance and optimal product levels on the sales floor, adhering to corporate policies.
6. Adhere to company grooming standards and policies.
7. Strive to exceed individual sales targets and enhance store performance.
8. Proactively identify cross-selling opportunities across all product categories.
9. Cultivate and maintain client relationships through personalized service and CRM tools.
10. Enhance client loyalty by participating in clienteling initiatives.
11. Continuously update knowledge on products, sales techniques, and company policies.
12. Handle products with utmost care and respect.
13. Comply with operational guidelines, stock procedures, and reporting activities as per company policies.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Strong commercial awareness.

1. Excellent verbal and written communication skills.
2. Strong selling skills with the ability to overcome objections.
3. Customer-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. In-depth knowledge of luxury products.

Previous experience in a comparable position within the fashion retail sector is required.

The role offers a comprehensive benefits package, including opportunities for professional development and growth within a leading luxury fashion house.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusivity, believing that a diverse workforce enriches the workplace and enhances creativity. Employees are encouraged to express their talents and contribute to the brand's innovative spirit.