Alexander McQueen Client Advisor

London • UK

Monday, December 16, 2024

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Known for its distinctive expression of individuality and creative vision, the brand operates from its design studio and atelier in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is celebrated for its uncompromising quality and innovative designs. The company fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative work environment.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's heritage.
2. Proactively identify cross-selling opportunities across all product categories.
3. Cultivate and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage clients with insights on fashion trends and luxury market developments.
6. Exceed individual financial targets and contribute to store success.
7. Foster open communication and collaboration with team members.
8. Maintain shopfloor standards and product levels in accordance with company policies.
9. Adhere to company grooming standards and visual merchandising guidelines.
10. Ensure compliance with operational guidelines, stock procedures, and reporting activities.

1. Demonstrated ability to embody Alexander McQueen's desired behaviors.
2. Proven experience in fashion retail or a customer service-related field.
3. Track record of driving and exceeding individual and store KPIs.
4. Genuine interest in fashion and industry trends.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced, dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to remain mobile for extended periods.

Proven experience in a similar role within fashion retail or a customer service-related field is essential.

Employees enjoy a supportive work environment defined by empowerment, teamwork, respect, and kindness, fostering personal and professional growth.

Alexander McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values collaboration and supports its employees to thrive, ensuring a respectful and inclusive environment where everyone is treated with dignity and appreciation.