Alexander McQueen Client Advisor

London • UK

Wednesday, December 11, 2024

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality, subversive strength, and raw power. As part of the Kering Group since 2001, Alexander McQueen operates under the creative leadership of Seán McGirr as of December 2023. With its design studio and atelier based in London, the brand is celebrated for its uncompromising quality and visionary creativity. The company fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments, displaying a passion for fashion and luxury products.
6. Exceed individual financial targets and maximize sales performance to contribute to store success.
7. Foster open communication with team members, promoting a positive working environment in line with company values.
8. Maintain a continual learning mindset by seeking and embracing feedback.
9. Ensure shopfloor standards and appropriate product levels are maintained, following company policies and procedures.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operations, stock management, and reporting activities.

1. Demonstrated ability to embody Alexander McQueen's desired behaviors.
2. Proven experience in a similar role within fashion retail or customer service.
3. Experience in men's ready-to-wear and tailoring skills.
4. Proven ability to drive and exceed individual and store KPIs.
5. Genuine interest in fashion and awareness of industry trends.
6. Team-player mentality.
7. Strong verbal and written communication skills.
8. Strong selling skills and ability to overcome objections.
9. Client-centric approach with an entrepreneurial spirit.
10. Ability to work in a fast-paced and dynamic environment.
11. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
12. Proficiency in using digital retail tools and CRM.
13. Ability to be mobile for extended periods.

1. Exceptional client service skills
2. Cross-selling expertise
3. Relationship management
4. Fashion trend awareness
5. Sales target achievement
6. Team collaboration
7. Effective communication
8. Problem-solving abilities
9. Product knowledge
10. Digital tool proficiency

Proven experience in a similar role within fashion retail or a customer service-related field is required.

The role offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.

Alexander McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company emphasizes collective achievement, treating everyone with dignity, and fostering a supportive environment where employees can thrive.