Alexander McQueen Client Advisor

London UK

Wednesday, December 11, 2024

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. It became part of the Kering Group in 2001 and is known for its distinctive expression of individuality, subversive strength, and raw power. With a design studio and atelier based in London, the house is renowned for its uncompromising quality and creative vision.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of AMQ history and heritage.
2. Proactively seize cross-selling opportunities across all product categories.
3. Recruit, maintain, and develop client relationships using CRM and digital tools.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments.
6. Exceed individual financial targets and contribute to store success.
7. Foster open communication with team members and promote a positive working environment.
8. Maintain shopfloor standards and appropriate product levels.
9. Comply with company procedures on visual merchandising, operations, and stock management.

1. Proven experience in a similar role within fashion retail or customer service.
2. Experience in men's ready-to-wear and tailoring skills.
3. Proven ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-moving and dynamic environment.
5. Luxury product knowledge and interest in fashion trends.
6. Ability to use digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail companies or customer service-related field.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The company values treating everyone with dignity and showing genuine appreciation for their efforts.