Alexander McQueen Client Advisor

Alexander McQueen, a prestigious British luxury fashion house renowned for its unique expression of individuality and creative vision, operates under the esteemed Kering Group. With its design studio and atelier based in London, the brand is celebrated for its uncompromising quality and distinctive style. As an employer, Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive environment where employees can thrive.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify and seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through personalized approaches and CRM tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open communication with team members, promoting a collaborative and positive working environment.
7. Maintain shopfloor standards and product levels in line with company policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Adhere to company grooming standards and policies.
10. Ensure compliance with company procedures on visual merchandising, operational guidelines, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service.
2. Ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and industry trends.
4. Team-player mentality.
5. Strong verbal and written communication skills.

1. Strong selling skills and ability to overcome objections.
2. Client-centric approach and entrepreneurial spirit.
3. Ability to work in a fast-paced and dynamic environment.
4. Luxury product knowledge and interest in fashion trends.
5. Proficiency in using digital retail tools and CRM.
6. Physical ability to be mobile for extended periods and lift packages up to 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Hourly rate: $20.00 - $25.00

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.

The company culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. Employees are encouraged to support one another, work collaboratively, and treat everyone with dignity, fostering a positive and inclusive workplace environment.