Alexander McQueen Client Advisor

Kuala Lumpur • Malaysia

Sunday, March 1, 2026

McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and subversive strength. As part of the Kering Group since 2001, McQueen is committed to uncompromising quality and creative vision, with its design studio and atelier based in London. The brand thrives on a culture of empowerment, teamwork, respect, and kindness, fostering an environment where creativity and individuality are celebrated.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent knowledge of McQueen products and heritage.
2. Proactively seize cross-selling opportunities across all product categories.
3. Maintain and develop client relationships through personalized approaches and CRM tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's success.
6. Foster open communication with team members, promoting a positive working environment in line with McQueen's Code of Behaviours.
7. Maintain shopfloor standards and appropriate product levels, utilizing company training resources.
8. Participate in clientelling initiatives to strengthen client loyalty.
9. Adhere to McQueen's grooming standards and company procedures on visual merchandising, operations, and inventory management.

1. Demonstrated ability to embody McQueen Behaviours.
2. Proven experience in fashion retail or customer service roles.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to work in a fast-paced, dynamic environment.
5. Knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Ability to be mobile for extended periods.

Proven experience in a similar role within fashion retail or customer service.

McQueen offers a dynamic work environment with opportunities for professional growth and development, fostering a culture of empowerment, teamwork, respect, and kindness.

McQueen fosters a culture of empowerment, teamwork, respect, and kindness, encouraging creativity and individuality. The brand values diversity and inclusivity, welcoming applications from all qualified candidates regardless of background.