Alexander McQueen Client Advisor

Honolulu • USA

Friday, April 18, 2025

Alexander McQueen, a prestigious British luxury fashion house, was established by the visionary designer Lee Alexander McQueen in 1992. As part of the Kering Group since 2001, the brand is renowned for its distinctive expression of individuality, subversive strength, and raw power. With its design studio and atelier based in London, Alexander McQueen is celebrated for its uncompromising quality and creative vision.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's history.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Develop and maintain client relationships through personalized approaches, supported by CRM and digital tools to enhance client loyalty.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviors.
7. Maintain shop floor standards and ensure appropriate product levels on the sales floor, adhering to company policies and procedures.
8. Participate in clienteling initiatives to strengthen client loyalty.
9. Comply with company grooming standards and visual merchandising guidelines.
10. Assist management in daily operations, including floor management, stock operations, and opening/closing duties.
11. Support managers in team development through mentoring and buddying activities.
12. Demonstrate a thorough understanding of company policies and provide support to other Client Advisors as needed.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and knowledge of industry trends.
4. Team-player mentality.

1. Strong verbal and written communication skills.
2. Strong selling skills and ability to overcome objections.
3. Client-centric approach and entrepreneurial spirit.
4. Ability to work in a fast-paced and dynamic environment.
5. Luxury product knowledge and interest in fashion trends, luxury market, and social media.
6. Proficiency in using digital retail tools and CRM.
7. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates, regardless of background. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members are encouraged to thrive, collaborate, and treat each other with dignity and empathy. As part of the Kering Group, the company is dedicated to diversity and inclusion, welcoming talent from all backgrounds.