Alexander McQueen Client Advisor

Hong Kong • China

Monday, October 13, 2025

Alexander McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is renowned for its avant-garde designs and mastery of British tailoring. With its design studio and atelier based in London, Alexander McQueen is committed to maintaining its legacy of individuality and subversive strength.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's history.
2. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
3. Foster open and constructive communication with team members, adopting a collaborative approach and proposing effective solutions.
4. Contribute to the visual merchandising of products in alignment with brand standards.
5. Ensure store functionality and maintain appropriate product levels on the sales floor, adhering to corporate policies.
6. Adhere to company grooming standards and policies.
7. Strive to exceed individual financial targets and maximize sales performance, contributing to store success.
8. Proactively identify cross-selling opportunities across all product categories.
9. Maintain and develop client relationships through personalized approaches supported by CRM and digital tools.
10. Strengthen client loyalty by participating in clienteling initiatives.
11. Stay updated on product knowledge, sales techniques, client services, and company policies.
12. Handle products with the utmost care and respect.
13. Comply with operational guidelines, stock procedures, and cash activities, ensuring adherence to company policies.

1. Proven experience in a similar role within fashion retail companies.

1. Ability to drive and exceed individual and store KPIs.
2. Excellent commercial awareness.
3. Strong team-player mentality.
4. Strong verbal and written communication skills.
5. Proficient selling skills and ability to overcome objections.
6. Customer-centric approach with an entrepreneurial spirit.
7. Ability to work in a fast-paced and dynamic environment.
8. In-depth luxury product knowledge.

Previous experience in a comparable position within the fashion retail sector is required.

The position offers a dynamic work environment with opportunities for professional growth and development within a leading luxury fashion house.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusivity, encouraging a workplace where individuals can express their talents and contribute to the collective success.