Alexander McQueen Client Advisor

Hangzhou • China

Wednesday, October 15, 2025

Alexander McQueen, a distinguished British luxury fashion house, was founded by the visionary designer Lee Alexander McQueen in 1992. Since joining the Kering Group in 2001, the brand has continued to push the boundaries of British tailoring under the creative direction of Seán McGirr. Renowned for its uncompromising creative vision and incisive tailoring, Alexander McQueen operates with a design studio and atelier based in London, maintaining its foundational values of individuality and subversive strength.

1. Provide exceptional client experience by greeting, listening, and assisting clients to exceed their needs, demonstrating an excellent knowledge of the products as well as of Alexander McQueen's history and heritage.
2. Engage with clients on general fashion trends and developments in the luxury market, showing passion for fashion and luxury products.
3. Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
4. Contribute to the visual display of the products in accordance with Alexander McQueen's visual standards.
5. Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and procedures.
6. Adhere to company grooming standards and policies.
7. Strive to exceed individual financial targets and maximize personal sales performance, contributing to the success of the entire store.
8. Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
9. Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools.
10. Strengthen client loyalty by participating in departmental or store clienteling initiatives.
11. Stay updated on product knowledge, sales techniques, client services, and company policies and procedures.
12. Operate with the highest level of care and respect for the product.
13. Comply with company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics, and all main reporting activities requested by head office.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Excellent commercial awareness.
2. Team-player mentality.
3. Strong verbal and written communication skills.
4. Strong selling skills and ability to overcome objections.
5. Customer-centric approach and entrepreneurial spirit.
6. Ability to work in a fast-moving and dynamic environment.
7. Luxury product knowledge.

Proven experience in a similar role within fashion retail companies is required.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth within the Kering Group. Employees benefit from a supportive team culture and the chance to work with a globally recognized luxury brand.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and opens opportunities for individuals to express their talents. As part of the Kering Group, Alexander McQueen is committed to building a diverse workforce and welcomes applications from all qualified candidates.