Alexander McQueen Client Advisor

Alexander McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its avant-garde designs and impeccable tailoring, the brand is headquartered in London, where it continues to innovate under the creative direction of Seán McGirr. As part of Kering, a global leader in luxury, McQueen offers employees a dynamic environment that emphasizes creativity, empowerment, and collaboration.

1. Deliver an exceptional client experience by welcoming, listening, and assisting clients, demonstrating extensive knowledge of McQueen products, history, and heritage.
2. Identify and capitalize on cross-selling opportunities across all product categories.
3. Cultivate and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty within the department or store.
5. Engage clients with insights on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Strive to exceed individual financial targets and enhance personal sales performance, contributing to the store's success.
7. Foster open communication and collaboration with team members, promoting a positive work environment aligned with the House Code of Behaviours.
8. Embrace a continuous learning mindset by actively seeking feedback from colleagues and management.
9. Uphold shop floor standards and ensure appropriate product levels on the sales floor, adhering to House policies and procedures.
10. Comply with McQueen's grooming standards and company procedures regarding visual merchandising, operations, stock management, cash handling, inventory, logistics, and reporting.

1. Proven experience in a similar role within fashion retail or customer service.
2. Demonstrated ability to meet and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-oriented mindset.

1. Strong verbal and written communication skills.
2. Effective selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Luxury product knowledge and interest in fashion trends and the luxury market.
5. Proficiency in using digital retail tools and CRM systems.
6. Ability to remain mobile for extended periods.

Previous experience in fashion retail or a customer service-related field is required.

The position offers a dynamic and supportive work environment within a leading luxury brand, with opportunities for professional growth and development.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and encourages a supportive environment where creativity and individuality are celebrated. As part of the Kering Group, McQueen is committed to creating an inclusive workplace where all employees can thrive.