Alexander McQueen Client Advisor

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its distinctive expression of individuality, subversive strength, and raw power, the brand operates with a design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen is committed to maintaining its legacy of uncompromising quality and visionary design. As an employer, the brand fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for its employees.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, demonstrating comprehensive knowledge of products and McQueen's heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and maintain client relationships through personalized approaches, leveraging CRM and digital tools to enhance client loyalty.
4. Participate in store's clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Aim to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open communication with team members, promoting a positive work environment and proposing effective solutions.
8. Maintain a continual learning mindset, actively seeking feedback from colleagues and management.
9. Ensure shop floor standards and appropriate product levels are maintained, in line with company policies.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Demonstrated McQueen behaviors.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.
6. Strong verbal and written communication skills.
7. Strong selling skills and ability to overcome objections.
8. Client-centric approach and entrepreneurial spirit.
9. Ability to work in a fast-paced and dynamic environment.
10. Luxury product knowledge and interest in fashion trends, luxury market, and social media.
11. Proficiency in digital retail tools and CRM.
12. Fluency in Russian is mandatory.

1. Client relationship management
2. Cross-selling
3. Communication
4. Sales performance
5. Team collaboration
6. Fashion trend awareness
7. Digital tools proficiency
8. Language proficiency in Russian

Proven experience in a similar role within fashion retail or customer service.

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive workplace where employees are empowered to express their talents and thrive in a supportive environment.

Alexander McQueen is committed to a culture of empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms, believing it enriches the workplace and fosters adaptability to a changing world. As an Equal Opportunity Employer, Alexander McQueen welcomes applications from all qualified candidates, regardless of background.