Alexander McQueen Client Advisor

Dubai • UAE

Friday, August 22, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its distinctive expression of individuality and subversive strength. As a part of the esteemed Kering Group since 2001, the brand is celebrated for its uncompromising quality and creative vision. With its design studio and atelier based in London, Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, providing an environment where creativity and talent can flourish.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, while demonstrating extensive knowledge of products and McQueen's heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in department or store clienteling initiatives to strengthen client loyalty.
5. Engage with clients on fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury products.
6. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Promote open and constructive communication with team members, fostering a collaborative environment and proposing effective solutions.
8. Maintain a continuous learning mindset by actively seeking feedback from colleagues and management.
9. Ensure shop floor standards and appropriate product levels are maintained in accordance with company policies and procedures.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, and reporting activities.

1. Demonstrated experience in a similar role within fashion retail or a customer service-related field.
2. Proven ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and awareness of industry trends.
4. Team-player mentality.
5. Strong verbal and written communication skills.
6. Strong selling skills and ability to overcome objections.
7. Client-centric approach with an entrepreneurial spirit.
8. Ability to work in a fast-paced and dynamic environment.
9. Luxury product knowledge with a keen interest in fashion trends and the luxury market.
10. Proficiency in using digital retail tools and CRM.
11. Fluency in Arabic is mandatory.

1. Client relationship management
2. Cross-selling
3. Communication
4. Sales performance
5. Team collaboration
6. Fashion trend awareness
7. Digital tools proficiency
8. Arabic language proficiency

Proven experience in a similar role within fashion retail or a customer service-related field is required.

Alexander McQueen offers a dynamic and supportive work environment that encourages personal and professional growth, with opportunities to engage in a culture of empowerment, teamwork, respect, and kindness.

At Alexander McQueen, the workplace culture is defined by empowerment, teamwork, respect, and kindness. The brand values diversity in all its forms and fosters an inclusive environment where creativity and talent are nurtured. As part of the Kering Group, Alexander McQueen is committed to building a diverse workforce and welcomes applications from all qualified candidates.