Alexander McQueen Client Advisor

Dubai • UAE

Thursday, April 24, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality and raw power. As part of the Kering Group since 2001, the brand is committed to maintaining its legacy of uncompromising quality and creative vision. With its design studio and atelier based in London, Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a dynamic and inclusive workplace.

1. Deliver exceptional client experiences by greeting, listening, and assisting clients to exceed their needs, while demonstrating extensive knowledge of products and brand heritage.
2. Proactively identify cross-selling opportunities across all product categories available in the store.
3. Cultivate and develop client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
4. Participate in clienteling initiatives within the department or store to strengthen client loyalty.
5. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
6. Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
7. Foster open and constructive communication with team members, promoting a collaborative environment and proposing effective solutions.
8. Maintain a continual learning mindset by actively seeking feedback from colleagues and management.
9. Ensure shop floor standards and appropriate product levels are maintained in accordance with company policies and procedures.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Demonstrated ability to embody the desired Alexander McQueen behaviors.
2. Proven experience in a similar role within fashion retail or customer service.
3. Ability to drive and exceed individual and store KPIs.

1. Strong verbal and written communication skills.
2. Exceptional selling skills and ability to overcome objections.
3. Client-centric approach with an entrepreneurial spirit.
4. Ability to thrive in a fast-paced and dynamic environment.
5. In-depth knowledge of luxury products and fashion trends.
6. Proficiency in using digital retail tools and CRM.
7. Knowledge of Russian and Arabic is considered an asset.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen offers a dynamic and inclusive work environment where diversity is celebrated, providing opportunities for personal and professional growth.

Alexander McQueen's workplace culture is defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world.