Alexander McQueen Client Advisor

Dubai • UAE

Wednesday, April 23, 2025

Alexander McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, is renowned for its unique expression of individuality and creative prowess. As part of the Kering Group since 2001, Alexander McQueen benefits from the conglomerate's global reach and resources. The brand is celebrated for its commitment to quality and innovation, with its design studio and atelier located in London. Under the creative direction of Seán McGirr since December 2023, Alexander McQueen continues to push the boundaries of fashion while fostering a culture of empowerment, teamwork, respect, and kindness.

1. Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and McQueen's history.
2. Proactively identify cross-selling opportunities across all product categories.
3. Develop and maintain client relationships using CRM and digital tools to enhance client loyalty.
4. Participate in clienteling initiatives to strengthen client loyalty.
5. Engage clients with insights on fashion trends and luxury market developments.
6. Exceed individual financial targets and contribute to store success.
7. Foster open communication and collaboration with team members.
8. Maintain shop floor standards and product levels in accordance with company policies.
9. Adhere to company grooming standards and operational guidelines.
10. Execute visual merchandising, stock procedures, and reporting activities as per company policies.

1. Demonstrated McQueen behaviors.
2. Proven experience in fashion retail or customer service.
3. Ability to exceed individual and store KPIs.
4. Genuine interest in fashion and industry trends.
5. Team-player mentality.
6. Strong verbal and written communication skills.
7. Strong selling skills and ability to overcome objections.
8. Client-centric approach and entrepreneurial spirit.
9. Ability to work in a dynamic environment.
10. Luxury product knowledge and interest in fashion trends.
11. Proficiency with digital retail tools and CRM.
12. Knowledge of Arabic.

1. Client relationship management
2. Cross-selling
3. Communication
4. Team collaboration
5. Sales performance
6. Fashion trend awareness
7. Digital tool proficiency
8. Multilingual communication

Proven experience in a similar role within fashion retail or a customer service-related field is required.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth and development within the prestigious Kering Group.

Alexander McQueen thrives on a culture of empowerment, teamwork, respect, and kindness. The brand encourages a supportive environment where individuals can express their talents and collaborate to achieve shared goals, fostering adaptability in a changing world.