Alexander McQueen Client Advisor

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. It became part of the Kering Group in 2001 and is known for its distinctive expression of individuality, subversive strength, and raw power. The brand is recognized for its uncompromising quality and creative vision, with a design studio and atelier based in London.

1. Demonstrate the desired McQueen behaviors.
2. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent knowledge of the products and AMQ history and heritage.
3. Proactively seize all cross-selling opportunities using all product categories available in the store.
4. Recruit, maintain, and develop client relationships through a custom-made approach with the support of CRM and digital tools to strengthen client loyalty.
5. Participate in the department or store’s clienteling initiatives to strengthen client loyalty.
6. Engage with clients on general trends in the fashion world and developments in the luxury market.
7. Exceed individual financial targets and maximize sales performance contributing to the success of the entire store.
8. Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions.
9. Maintain a continual learning mindset by actively seeking and embracing feedback.
10. Maintain shop floor standards and appropriate levels of products on the sales floor in line with House policies and procedures.
11. Follow company grooming standards and policies.
12. Act in compliance with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.

1. Proven experience in a similar role within fashion retail companies or customer service-related field.
2. Proven ability to drive and exceed individual and store KPIs.
3. Genuine interest in fashion and follows industry trends/news.
4. Team-player mentality.
5. Strong verbal and written communication skills.
6. Strong selling skills and ability to overcome objections.
7. Client-centric approach and an entrepreneurial spirit.
8. Ability to work in a fast-moving and dynamic environment.
9. Luxury product knowledge with a keen interest in fashion trends, luxury market, and social media.
10. Ability to use digital retail tools and CRM.
11. Knowledge of Russian and/or Arabic will be considered an asset.

1. Strong verbal and written communication skills
2. Strong selling skills
3. Client-centric approach
4. Team-player mentality
5. Ability to use digital retail tools and CRM

Proven experience in a similar role within fashion retail companies or customer service-related field.

Alexander McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The company values diversity in all its forms and is committed to building a diverse workforce. The workplace is dynamic, fast-moving, and located in Dubai's Harvey Nichols.