Alexander McQueen Client Advisor

Dallas • USA

Tuesday, August 12, 2025

Alexander McQueen, a prestigious British luxury fashion house established in 1992 by Lee Alexander McQueen, is renowned for its unique expression of individuality and subversive strength. As part of the Kering Group since 2001, Alexander McQueen is committed to maintaining its legacy of uncompromising quality and creative vision. With its design studio and atelier based in London, the brand continues to innovate under the creative direction of Seán McGirr.

1. Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and brand heritage.
2. Proactively seize cross-selling opportunities across all product categories available in the store.
3. Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools, to enhance client loyalty.
4. Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
5. Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
6. Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
7. Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
8. Ensure shopfloor standards and appropriate product levels on the sales floor, adhering to House policies and procedures.
9. Participate in clienteling initiatives to strengthen client loyalty.
10. Adhere to company grooming standards and policies.
11. Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

1. Proven experience in a similar role within fashion retail or customer service-related fields.
2. Demonstrated ability to drive and exceed individual and store KPIs.

1. Demonstrate Alexander McQueen's desired behaviours.
2. Genuine interest in fashion and industry trends.
3. Team-player mentality.
4. Strong verbal and written communication skills.
5. Strong selling skills and ability to overcome objections.
6. Client-centric approach and entrepreneurial spirit.
7. Ability to work in a fast-paced and dynamic environment.
8. Luxury product knowledge with a keen interest in fashion trends, luxury market, and social media.
9. Proficiency in using digital retail tools and CRM.
10. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs regularly.

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Alexander McQueen offers a dynamic work environment with opportunities for professional growth and development. The company is committed to building a diverse workforce and provides equal opportunities for all qualified candidates.

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members can thrive, encouraging collaboration and mutual respect. As part of the Kering Group, the company values diversity and inclusion, recognizing the enrichment it brings to the workplace.